FAQ

Frequently Asked Questions (FAQ)

Welcome to the FAQ section of LULU BY LANE LTD! We understand you may have some questions, and we're here to help. Below are the most common inquiries we receive from our customers.

1. What products do you sell?

At LULU BY LANE LTD, we specialize in selling high-quality plush toys. Our collection includes a variety of adorable plushies perfect for gifting or collecting.

2. How can I place an order?

To place an order, simply browse our website, select the plush toys you’d like to purchase, and add them to your cart. Once you're ready, proceed to checkout where you'll enter your shipping information and payment details. After completing the payment, you’ll receive an order confirmation email.

3. What payment methods do you accept?

We accept a range of secure payment methods including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other major payment processors depending on your location.

4. How much does shipping cost?

  • UK Shipping: £7 for all orders within the United Kingdom.
  • International Shipping: £14 for orders shipped outside the UK.

5. How long will it take for my order to arrive?

  • UK Orders: Orders within the UK typically take 3-5 business days to arrive after shipment.
  • International Orders: Delivery times for international orders vary by destination, but generally take 7-14 business days.

6. Can I track my order?

Yes! Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your package online.

7. Do you offer international shipping?

Yes, we ship internationally. Our international shipping fee is £14. Delivery times vary depending on your location.

8. What should I do if I receive a damaged or defective item?

If your order arrives damaged or defective, please contact us immediately at shopify@lulubylaneltd.com. Include your order number and photos of the damaged item. We will arrange for a replacement or issue a full refund, including return shipping costs.

9. Can I return or exchange an item?

Yes, we accept returns within 30 days of purchase. The item must be unused and in its original packaging. Please refer to our Return and Refund Policy for full details on how to return an item.

10. How can I contact customer support?

You can reach our customer support team at:

11. Do you accept P.O. Box or APO/FPO addresses?

Currently, we do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that you provide a valid street address when placing your order.

12. How do I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at shopify@lulubylaneltd.com. Once your order has been processed or shipped, we may not be able to make changes. However, we’ll do our best to accommodate your request.

13. Are your products safe for children?

Yes, all of our plush toys are made from safe, non-toxic materials and meet the required safety standards for children's toys. We recommend supervising young children while they play with plush toys.

14. Do you offer gift wrapping?

Currently, we do not offer gift wrapping. However, our plush toys come beautifully packaged and are ready to be gifted.

If you have any further questions, please don’t hesitate to contact us! We’re here to help and ensure you have a great shopping experience with LULU BY LANE LTD.

Feel free to let me know if you’d like to make any changes to the FAQ!